Privacy Policy

1. Introduction

This Privacy Policy outlines how OIC Property Group Pty Ltd (ABN 85 648 781 079) and its related entities (“we”, “us”, “OIC”, or “OIC Property Group”) collect, handle, store and disclose your personal information. It applies to interactions you may have with us via our website www.oicpropertygroup.com.au, our online forms, email communications, events, consultations, or any of our official social media channels. 

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We are bound by the Australian Privacy Principles (APPs) set out in the Privacy Act 1988 (Cth) (“the Act”), which regulate how personal information is managed across Australia. We recognise that your privacy is important — especially when it comes to how your personal details are collected and used. Whether you're making an enquiry, booking a consultation, or following one of our projects, we are committed to treating your personal information with care, discretion, and respect. 

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2. Your Consent 

You provide consent to the collection, use and handling of your personal information in accordance with this Privacy Policy when you do any of the following: 

• Communicate with us or continue to request our services — including by attending a consultation, visiting our office, or contacting us by phone or email; 
• Provide your details through forms on our website, booking platforms, social media channels, or email — for example when downloading resources, registering for a webinar, or submitting an enquiry;
• Give written or verbal consent for your contact information to be shared with trusted third parties such as mortgage brokers or consultants involved in your project;
• Visit or interact with our website (www.oicpropertygroup.com.au) 
• Engage with our official social media pages (including, but not limited to, Facebook, Instagram, LinkedIn, and YouTube);
• Participate in any social media activity involving our brand — such as liking, following, commenting on, or sharing content, or subscribing to our updates; 
• Attend or register for any online event we host or promote, including webinars or virtual presentations.

If you provide personal information about another person, such as a co-borrower or project partner, we assume you have obtained their consent to do so. You may withdraw your consent at any time by contacting us in writing. Please note that withdrawing consent may limit our ability to deliver certain services or respond to your requests. 

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3. What Is Personal Information? 

For the purposes of this Privacy Policy, “Personal Information” refers to information or an opinion about an individual who is identified or can reasonably be identified, whether or not the information is true or recorded in a material form. This includes both obvious data like your name and email address, as well as information that may become identifiable when combined with other data. 

The types of Personal Information we collect vary depending on how you engage with us — for example, whether you are enquiring about one of our projects, attending a webinar, downloading a resource, subscribing to our newsletter, or booking a strategy consultation. 

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4. What Personal Information We Collect from You 

The type and amount of personal information we collect depends on how you use our website, services, or engage with our team. You can be confident that all information provided to us is treated as strictly confidential and is collected solely for the purpose of providing services or improving your experience with OIC Property Group. 

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Examples of what we may collect include: 

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• If you subscribe to our newsletters or request updates: 

Your name and email address will be added to our mailing list so we can send you property updates, educational content, and event invitations. You can unsubscribe at any time. 

• If you fill in a consultation form, download an eBook, or make an enquiry: 

We may collect your name, phone number, email address, suburb of interest, budget range, and any comments or questions you provide. 

• If you interact with us on social media: 

Depending on your privacy settings, we may have access to your public profile name, profile photo, interactions (such as comments, tags, shares), and any content you submit to our pages (e.g. when entering a giveaway, responding to a poll, or posting a review). This may include media such as images or videos you’ve tagged us in, which may be publicly visible depending on the platform. 

• If you visit our website: 

Our hosting provider may automatically collect technical data such as your server address, IP address, browser type, device type, domain name, pages visited, and time spent on site. This data is used for analytics and website performance improvements, and does not identify you personally. 

• Cookies and remarketing: 

Our website may use cookies or similar tracking technologies to recognise your browser and improve your user experience. These may also be used for remarketing purposes, such as serving relevant ads to you via platforms like Google and Facebook after you visit our website. Most browsers are set to accept cookies by default, but you can change your browser settings to reject them. However, doing so may limit your ability to use some features of the site. You can opt out of Google’s use of cookies by visiting Google’s Ads Settings. 

• If you become a client or participate in a strategy session: 

In addition to the above, we may collect details about your property, financial situation (such as whether you have finance pre-approval), goals, and project interests to help us tailor our advice and services. 

• If you contact us directly: 

We may keep records of your communication, including email exchanges, call notes, feedback, or other correspondence provided during your interactions with our team. 

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We will never collect more information than is reasonably necessary for our services, and we do not collect sensitive information. 

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5. How We Collect Personal Information 

We collect personal information in a number of ways, depending on how you interact with OIC Property Group. In most cases, we collect information directly from you when you knowingly provide it to us. 

This may occur when you: 

• Fill out an enquiry or consultation form on our website or social media;
• Subscribe to our newsletter or register for a webinar; 
• Download a guide, checklist, or eBook from our website; 
• Request a call-back or attend a strategy session; 
• Attend one of our events, either online or in person; 
• Contact us via phone, email, or social media; 
• Submit feedback, respond to a survey, or participate in a promotion. 

We may also collect information automatically when you visit our website, such as: Your browser type, operating system, IP address, and device information 

• Pages visited, time spent on site, and referral source 
• Behavioural data captured through tracking technologies like cookies, pixels, and analytics tools 

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In some cases, we may receive personal information about you from trusted third parties. This may include referral partners such as mortgage brokers, financial advisors, real estate agents, or consultants you’ve engaged who are working with us on your behalf. Where we collect information from a third party, we do so on the understanding that you have provided your consent for them to share your details with us. 

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6. Why We Collect Your Information 

We collect personal information for a range of reasons that allow us to deliver meaningful, efficient, and tailored property services to you. The exact reason depends on the nature of your interaction with OIC Property Group, but may include any of the following: 

• To respond to your enquiries and provide the information you’ve requested; 
• To deliver property advisory, design, and development management services; 
• To prepare for and conduct consultations, strategy sessions, or project planning meetings; 
• To provide you with updates about our projects, services, or relevant market insights; 
• To process registrations for webinars, events, or downloadable resources; 
• To send you newsletters, email updates, or promotional offers that you have opted into; 
• To better understand your interests and needs, so we can tailor our communication and services; 
• To improve the user experience of our website, email campaigns, and social media content; 
• To comply with legal, regulatory, and risk management obligations; 
• To maintain internal records for administrative and operational purposes. 

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We only collect personal information where it is necessary for one or more of our functions or activities, and we do not use it for any purpose unrelated to your engagement with us unless you have provided prior consent. 

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7. How We Use Your Information 

We use the personal information we collect to support our property advisory, design, and development services, as well as to provide a seamless and personalised experience across all of your interactions with OIC Property Group. 

Specifically, your information may be used to: 

• Respond to your enquiries and provide recommendations tailored to your property goals;
• Deliver consultations, webinars, and strategy sessions you have registered for 
• Send you updates, guides, newsletters, or marketing material relevant to your interests;
• Personalise the information we provide you based on your preferences, budget, or project type;
• Organise and manage events, both virtual and in person, including registrations and follow-ups; 
• Improve our internal processes, service offerings, and website performance through data analysis; 
• Monitor engagement with our email campaigns, online content, and social media platforms; 
• Manage client relationships and project records; 
• Contact you for feedback, surveys, or offers related to services we believe may benefit you. 

We may also use your information to comply with our legal obligations, enforce our terms of service, or resolve disputes where applicable. We do not sell your information, and we do not use your personal information for any unrelated secondary purpose unless we obtain your consent or are required by law to do so. 

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8. When We Disclose Your Information 

We only disclose your personal information where it is necessary to support the delivery of our services, or where required by law. 

The types of disclosures we may make include: 

• To people and organisations involved in helping us deliver our services: 
  
  • Employees, contractors and consultants within OIC Property Group (including OIC Design, where relevant) 
  • Mortgage brokers, finance professionals, accountants, and legal advisers — if you have requested or authorised a referral 
  • Property professionals, agents, or specialists we work with to support your project 
  • Technology service providers that support our website, booking system, email marketing, and data storage 

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These parties are only given access to the information they need to perform their role and are required to keep your information confidential. 

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• To trusted third-party platforms and services: 

We may share limited data (such as your email address or IP address) with third-party service providers for purposes such as: 

• Email distribution platforms (e.g. newsletter or automation tools)
• Analytics and performance tracking (e.g. Google Analytics, Mouseflow)
• Advertising and remarketing providers (e.g. Google Ads, Meta Business Tools)
• AI tools used to support internal workflows or improve content (e.g. transcription, summary tools)
• Payment processors and billing platforms (e.g. Stripe, if applicable)
• Cloud-based platforms that assist with recruitment, customer support, and operations

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These services may operate locally or overseas, but we take reasonable steps to ensure that they comply with Australian privacy standards. 

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• Use of Artificial Intelligence (AI):

We may use artificial intelligence and machine learning technologies (AI Technologies) — including tools provided by third-party vendors — to support or enhance our services.
These may be used to:

• Automate routine internal processes such as notetaking or scheduling
• Improve how we deliver content or recommendations
• Optimise internal systems and quality assurance

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Any personal information processed by AI tools is handled securely, for business purposes only, and in line with applicable legal requirements.

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• In other circumstances: 
  
  • Where disclosure is required by law, regulation, court order, or government authority 
  • Where necessary to protect the legal rights, property, or safety of OIC Property Group, our clients, or the public 
  • If our business or assets are sold, restructured or merged, your information may be transferred to the new entity under confidentiality obligations 

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We do not sell, rent or trade your personal information to unrelated third parties for any purpose. Where we do share your information, we will always take steps to ensure it is handled securely and in accordance with this Privacy Policy. 

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9. Disclosure via Social Media

We maintain an active presence across platforms such as Instagram, Facebook, LinkedIn, and YouTube to share project updates, educational content, and engage with our community. Please be aware that if you interact with us through these platforms — for example, by commenting, tagging, liking, sharing, or posting content — your activity may be visible to others depending on your personal privacy settings on those platforms. 

In addition: 

• Any material you post or tag us in (such as photos, comments, reviews or testimonials) may become publicly accessible 
• We may re-share publicly tagged content across our platforms or website, unless you request otherwise 
• Social media platforms may also collect their own data from your engagement; these platforms operate under their own privacy policies which we do not control 
• If you participate in a competition, giveaway or promotion run on social media, additional details you provide may be collected in accordance with the terms of that campaign 

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We are not responsible for the content, use, or security of any third-party social media platform, or for any unauthorised reposting or misuse of material that was made public by you or other users. If you are unsure about the visibility of your interactions with us on social media, we recommend reviewing the privacy settings and terms of the platform you are using. 

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10. Cookies and Advertising 

When you visit our website, we may use cookies and similar tracking technologies to enhance your browsing experience, improve website performance, and serve relevant advertising. 

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What are cookies? 

• Cookies are small data files stored on your device when you access a website. They help us recognise your browser, remember your preferences, and analyse how visitors use our site. Cookies do not personally identify you, but they may be linked to identifiable information you provide elsewhere on our site. 

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How we use cookies: 

• We may use cookies to: 
  
  • Understand how users interact with our site (e.g. which pages are visited, how long is spent on each page) 
  • Monitor the performance of our marketing campaigns 
  • Store preferences you’ve set on our website 
  • Deliver targeted advertisements to you across platforms such as Google, Facebook, and Instagram based on your past visits or interests 
• We may also use tools like Google Analytics, Facebook Pixel, or other third-party tracking scripts to support these functions. These tools may store information such as your IP address, browser type, referring website, and user behaviour on our site. 
• Your choices: 
  
  • You can manage or disable cookies in your browser settings. Most browsers are set to accept cookies by default, but you can modify this to block some or all cookies. Please note that disabling cookies may affect the functionality of some parts of our website. 
  • To opt out of Google’s use of cookies for advertising, you can visit Google’s Ads Settings. You can also manage Facebook advertising preferences through your Facebook account settings. 
• We do not use cookies to collect sensitive information or to track you outside the scope of our legitimate business purposes. 

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11. How We Keep Your Information Secure 

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and from unauthorised access, modification or disclosure. To help ensure your data is secure, we have implemented a range of physical, electronic, and administrative safeguards, including: 

• Limiting access to personal information to authorised staff only 
• Secure access to our internal systems and databases 
• Use of password-protected devices and two-factor authentication where appropriate 
• Regular monitoring of systems and storage platforms 
• Data backup and recovery procedures 

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While we take every reasonable precaution, no method of transmission over the internet or electronic storage is completely secure. As such, we cannot guarantee the security of information you transmit to us electronically, including via email, website forms, or social media messaging. 

If we become aware of a data breach that is likely to result in serious harm, we will notify affected individuals and report the breach in accordance with our obligations under the Notifiable Data Breaches (NDB) scheme and the Privacy Act 1988 (Cth). 

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12. Disclosure of Personal Information Overseas 

Some of the third-party service providers we use may store or process personal information on servers located outside of Australia, including but not limited to the United States and other countries where data protection laws may differ. 

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We may also use cloud-based platforms (such as Microsoft 365, Google Workspace, and others) for communication, data storage, and service delivery, which may involve transferring your information across international borders. 

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We take reasonable steps to ensure that any overseas recipients of your personal information handle it in a manner consistent with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. 

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By providing your personal information to us, you consent to the transfer, processing, and storage of your information outside of Australia. 

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13. Accessing or Correcting Your Information 

You have the right to access the personal information we hold about you and to request corrections if you believe that any of the information is inaccurate, out of date, incomplete, irrelevant or misleading. 

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We will take reasonable steps to ensure that the information we hold is accurate and up to date. If you believe your details need to be corrected or updated, please contact us using the information provided in Section 17 of this policy. 

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Requests for access or correction can usually be handled quickly and without charge. However, in some circumstances we may need to verify your identity or apply a small administrative fee if the request is complex or requires significant time to process. We will let you know in advance if this applies. 

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We may refuse a request to access or correct information in certain cases, as permitted under the Privacy Act 1988 (Cth). If we refuse your request, we will provide you with written reasons and let you know how to lodge a complaint if you are not satisfied with the outcome. 

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14. Opting Out of Communications 

We may use your personal information to send you property updates, educational resources, invitations to events or webinars, promotional offers, or other content that we believe may be relevant to your interests. 

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You acknowledge that by engaging with us — including by submitting an enquiry, booking a consultation, downloading a resource, or attending a webinar — we may add your contact details to our communications database. 

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We may contact you by email, phone, SMS, or social media. From time to time, we may also send communications on behalf of our related entities or trusted partners where relevant to your engagement with us. 

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You can opt out of receiving marketing or promotional emails from us at any time by: 

• Clicking the “unsubscribe” link at the bottom of any email we send 
• Contacting us at privacy@oicpropertygroup.com.au and requesting removal from our mailing list 

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There is no charge to unsubscribe or request deletion of your contact details. Please note that even if you opt out of marketing communications, we may still contact you regarding any active service, project, or request you are involved in. 

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15. Making a Privacy Complaint 

If you have any questions, concerns, or complaints about how we have handled your personal information, we encourage you to contact us directly. We take privacy matters seriously and aim to resolve all concerns fairly and promptly. To lodge a complaint, please write to: privacy@oicpropertygroup.com.au 

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Please include as much detail as possible about your concern, including any relevant dates, communications, or circumstances. We will acknowledge your complaint within a reasonable time and aim to provide a written response within 30 days. 

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC). 

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16. Changes to This Privacy Policy 

We may update this Privacy Policy from time to time to reflect changes in our legal obligations, business practices, or the way we handle your personal information. Any updated versions of this policy will be posted on our website at www.oicpropertygroup.com.au, and will be effective from the date of publication. We encourage you to review this policy periodically so you remain informed about how we manage your information. Where required by law or if the changes are material, we may notify you by email or by placing a prominent notice on our website. 

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Your continued use of our services or website after any such changes constitutes your acceptance of the revised policy.  

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17. How to Contact Us 

If you wish to discuss any aspect of this Privacy Policy, please contact us at:  privacy@oicpropertygroup.com.au 

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18. Language

‍a) We may provide translations of these Terms (for example, in Chinese) for convenience. If there is any inconsistency or ambiguity between a translated version and the English version, the English version governs.